Terms of Service — Home Mart Delivery

Last updated: September 20, 2026

These terms apply to anyone using Home Mart Delivery as a customer to browse, order, and receive groceries and household items. By creating an account or placing an order, you agree to these terms.

Placing an order

• Orders can only be placed from one shop at a time.
• Prices, stock, and delivery fees are set by the vendor and shown to you before you place the order; the final total is confirmed at checkout.
• Currently, payment is Cash on Delivery (COD) only — you pay the rider in cash when your order arrives.
• You may optionally schedule a delivery for a later date/time instead of "as soon as possible".

Cancellations

You can cancel an order yourself only while it is still "Pending" (before the vendor has accepted it). Once a vendor has accepted and started preparing your order, cancellation is no longer available in-app — contact the vendor or use "Report an Issue" on the order once it's delivered if something went wrong.

Delivery

• Vendors only deliver within a distance they've set for their shop; if your address is too far, checkout will tell you.
• Vendors may be temporarily closed (manually, or automatically outside their posted operating hours) — you won't be able to order from a closed shop.
• You can track your rider's live location and estimated arrival time once your order is out for delivery, and message them directly in the app.

Problems with an order

If an order arrives wrong, damaged, incomplete, or doesn't arrive at all, use "Report an Issue" on that order in the app. Our team reviews these and will resolve, refund, or otherwise follow up with you.

Reviews

You may rate and review products and riders after an order is delivered. Reviews should be honest and relate to your actual order experience. We may hide reviews that violate this.

Referrals & coupons

Referral rewards and coupon codes are one-time, non-transferable, and may be withdrawn if we find evidence of abuse (e.g., fake accounts).

Account

You're responsible for keeping your login details secure and for the accuracy of the delivery address and contact information you provide. We may suspend accounts used for fraud, abuse of riders or vendors, or repeated false "Report an Issue" claims.

Changes to these terms

We may update these terms from time to time; continued use of the app after a change means you accept the updated terms.

Contact

Home Mart Delivery
Email: homemartdelivery906@gmail.com
Phone: +92 334 6006716

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